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Crisis Resources and Support for Homeowners

In a time when many of us are feeling a level of uncertainty regarding our personal health and that of our loved ones, we want to provide as much helpful information as we can to protect the health of your home investment. Below, you’ll find resources, ongoing support, and space for clear-headed thought as you navigate the COVID-19 crisis. Please check back often and keep your spirits up. We’re all in this together.

Last updated: Sept 1 2020

Protecting Your Mortgage in Times
of Financial Crisis

Taking Action to Prevent Late Payments

If you’re worried about your ability to continue making mortgage payments, don’t wait to take action. There are preventative ways to proactively protect and maintain your home investment:


I’m worried I won’t be able to pay my mortgage. What steps should I take to protect my home and finances?
What to do if you’re worried about your mortgage >


I’m falling behind on my mortgage payments. What options are available to help me during financial hardship?
Know your mortgage relief options > 


I am unsure of what to do. Can a housing counselor help? Housing counselors provide trusted and unbiased guidance.
Learn about housing counseling >


Find more resources to protect your mortgage in a crisis.

Mortgage-Related Terms to Know


Forbearance is a form of loss mitigation. It’s a formal agreement between you and your lender that temporarily reduces or suspends your mortgage payments during financial hardship. More on forbearance >

Loan Modification

A loan modification (aka mortgage modification) is a permanent change to the terms of a mortgage that makes the loan easier to pay. It’s typically granted if a homeowner faces a long-term loss of income. More on loan modification >


A repayment plan is an official agreement with your lender to pay off fees and any other past-due amounts. In a repayment plan, you’ll continue making your regular monthly payment, plus an additional amount to catch up on what you owe. More on repayment >

Buying, Selling and Refinancing
During a Crisis

Buying, Selling, and Refinancing are Possible

From virtual home tours to drive-by appraisals and remote closings, professionals are working hard to keep the market moving. If you’re thinking of refinancing your mortgage or buying or selling your home, here’s more on how the deals are getting done:


How can I buy a home remotely? Our ongoing blog series explains the challenges buyers face during COVID-19 and how the homebuying process is adapting to meet their needs.
How to buy a home remotely in a crisis >


I’m seeing fewer homes for sale, why is that? We’re in what some pros call a “low inventory market,” meaning there aren’t that many homes for sale, but there are more than plenty of buyers.
Tips to buy a home in a tight market >


Is now a good time to refinance my home? Here’s a breakdown of what to consider under normal circumstances – but especially during the COVID-19 crisis.
What to consider about refinancing >


Find more information about homebuying and selling during COVID-19.

  • “Patience is the calm acceptance that life can happen in a different order than the one you have in mind.”

    – David G. Allen

Home Maintenance Resources

Tools and Resources for Home Maintenance

You’re at home and (like us) you may feel the push-pull between finally tackling those home maintenance projects you have been putting off, or leaving it all for another day. Whatever choice you make is absolutely OK. But if you are inclined to do a little something to spruce up your place, here are some ideas to get you started:


Is it safe for a contractor to come over? What do home maintenance, repairs, and upgrades look like in the age of COVID-19? 
How to safely invite a pro into your home >


Can I go to the movies … at home? Showtime! Pop some corn, grab a blanket, and head to outside (or to your sofa) for a socially distanced backyard movie night – all for under a budget of $100.
Build a backyard movie night >


How can I make my house more efficient in a crisis? Whether you’re craving a designated office area, a space for mindfulness and meditation, or projects for the kids, we rounded up some stress-free interior design ideas.
Turn your home into a sanctuary >


Find more COVID-related home maintenance tips.