Crisis Resources and Support for Homeowners

In a time when many of us are feeling a level of uncertainty regarding our personal health and that of our loved ones, we want to provide as much helpful information as we can to protect the health of your home investment. Below, you’ll find resources, ongoing support and a space for clear-headed thought as you navigate the COVID-19 crisis. Please check back often and keep your spirits up. We’re all in this together.

Last updated: May 29 2020

Protecting Your Mortgage in Times
of Financial Crisis

Taking Action to Prevent Late Payments Taking Action to Prevent Late Payments

Taking Action to Prevent Late Payments

If you’re worried about your ability to continue making mortgage payments, don’t wait to take action. There are preventative ways to proactively protect and maintain your home investment:


I’m worried I won’t be able to make my mortgage payment. What are my options? COVID-19 mortgage assistance >


I’m falling behind on my mortgage payments. What is loss-mitigation and how can it help me? Loss mitigation explained > 


I have an FHA loan. Is there help available for me? The FHA is taking extra steps to help its borrowers. FHA forbearance programs >


How do I know if I have an FHA loan? If you don’t know who owns your loan or who to contact, start here: Loan look-up guide>


I am unsure of what to do. Can a housing counselor help? Housing counselors provide trusted and unbiased guidance. Learn about housing counseling >


Where can I find resources directly from the government? The Consumer Finance Protection Bureau (CFPB) is offering a wealth of housing and mortgage assistance. Visit the CFPB Coronavirus hub >

Mortgage-Related Terms to Know


Forbearance is a form of loss mitigation. It’s a formal agreement between you and your lender that temporarily reduces or suspends your mortgage payments during financial hardship. More on forbearance >

Loan Modification

A loan modification (aka mortgage modification) is a permanent change to the terms of a mortgage that makes the loan easier to pay. It’s typically granted if a homeowner faces a long-term loss of income. More on loan modification >


A repayment plan is an official agreement with your lender to pay off fees and any other past-due amounts. In a repayment plan, you’ll continue making your regular monthly payment, plus an additional amount to catch up on what you owe. More on repayment >

Buying, Selling and Refinancing
During a Crisis

Buying, Selling or Refinancing is Possible Buying, Selling or Refinancing is Possible

Buying, Selling or Refinancing is Possible

From virtual home tours to drive-by appraisals and remote closings, professionals are working hard to keep the market moving. If you’re thinking of refinancing your mortgage or buying or selling your home, here’s more on how the deals are getting done:


Is it more difficult to get a mortgage during COVID-19? There have been some big changes in the lending industry in the last few months, but taking out a mortgage is still possible if it’s what you want to do. We chatted with a finance expert and rounded up some tips.
How to get a mortgage during COVID-19 >


Is now a good time to refinance my home?  Here’s a breakdown of what to consider under normal circumstances – but especially during the COVID-19 crisis. Refinancing in 2020 >


I planned to sell or buy a home this spring. Can I still make it happen? If you’re worried that the sales market has ground to a halt, we have evidence to the contrary. Buying and Selling Virtually During COVID-19 >


What’s the difference between a broker, an agent, and a Realtor? There is a lot to consider when selecting a real estate agent – but before you start your search, it helps to understand the role of each. Our Guide to Real Estate Pros >


What’s going on with interest rates? There’s so much in the news these days about interest rates being low, but what does that really mean? And how does it affect you as a homebuyer? The Breakdown: Interest Rates Explained >

  • “Patience is the calm acceptance that life can happen in a different order than the one you have in mind.”

    – David G. Allen

Home Maintenance Resources

Tools and Resources for Home Maintenance Tools and Resources for Home Maintenance

Tools and Resources for Home Maintenance

You’re at home and (like us) you may feel the push-pull between finally tackling those home maintenance projects you have been putting off, or leaving it all for another day. Whatever choice you make is absolutely OK. But if you are inclined to do a little something to spruce up your place, here are some ideas to get you started:


What’s the fastest way to clean up my yard? We rounded up a few hacks to make your amateur landscaper life easier (and safer). Simple DIY Yard Hacks for Spring >


Does my kitchen need some TLC? The kitchen is the heart of the home, so keeping it in tip-top shape is essential. Keep Up with Kitchen Maintenance >


How can I make my house more efficient in a crisis? Whether you’re craving a designated office area, a space for mindfulness and meditation, or projects for the kids, we rounded up some stress-free interior design ideas. Turn Your Home into a Sanctuary >


What’s with the houseplant trend, and how can I dig in?  Test out your green thumb or grow your already-budding collection. Explore Your Inner Pet Parent >


While I’m quarantined in my house, how can I make it safer? To protect us all from slips and spills, we gathered some general at-home safety practices. Tips to Prevent Injuries at Home >